Privacy Policy

Last updated: 21 September 2026

Who we are

WET SOLUTIONS LIMITED is a Hong Kong trading and sourcing company operating the website wet-solutions.com and business communication channels used for B2B enquiries.

Information we may receive

When you contact WET through the website, email, WhatsApp or another business messaging channel, we may receive the information you provide, such as your name, company, email address, phone number, message content, product specifications, requested quantities, destination, pricing information, catalogues, quotations and supporting commercial documents.

How we use information

We use business enquiry information to respond to you, qualify buyer or supplier requests, source products, compare commercial offers, prepare quotations, maintain a record of business communications, prevent duplicate work and manage trade opportunities.

WhatsApp and automated assistance

If you contact WET through WhatsApp Business, your messages may be processed through Meta's WhatsApp Business Platform and WET's business systems. WET may use automated AI-assisted tools to classify enquiries, extract commercial details and prepare or send routine responses. Matters involving final prices, orders, contracts, payment instructions or other material commitments may be escalated for human review.

Service providers

WET may use technology providers to host systems, deliver messages, store business records and provide AI-assisted processing. Information is shared only as reasonably necessary to operate those services and the relevant business workflow.

Data retention

We retain business enquiry records for as long as reasonably necessary for the trade opportunity, commercial recordkeeping, fraud prevention, dispute handling and applicable legal or compliance requirements.

Your requests

You may ask us to correct or delete personal information associated with a business enquiry, subject to records we must retain for legal, contractual, compliance or dispute purposes.

Email: info@wet-solutions.com

Data deletion instructions: wet-solutions.com/data-deletion.html

International processing

Because WET conducts international B2B trade, business enquiry information may be processed or stored in more than one jurisdiction, depending on the systems and counterparties required for the transaction.

Changes

We may update this policy when our communication systems or business processes change. The current version is published on this page.